Terms & Conditions
It is important that you read the following terms and conditions of our service. You will be asked to agree to these terms and conditions at your first appointment.
Online booking
Talking Heads Counselling uses a client management platform called Halaxy to book online appointments and process the booking deposit. This platform then safely stores your payment details for automatic payment at the conclusion of your appointment. Each time you book an appointment the same process will occur.
Cancellation Policy & No-Shows
At Talking Heads Counselling we know that unforeseen events can happen and that you may have to cancel your appointment. That’s why you are offered the opportunity to reschedule if you cancel your appointment more than 24 hours in advance. In this instance your booking deposit will be transferred to your new appointment. If you choose not to reschedule your appointment, Talking Heads Counselling does not issue refunds and you will forfeit your booking deposit.
If you need to cancel your appointment and notify Talking Heads Counselling with less than 24hrs notice, but before 9am on the day of your appointment, you will incur a 50% cancellation fee which is taken at the time of booking - this fee will not be transferred to your next appointment.
Please be aware Talking Heads Counselling has a strict Cancellation / No-Show Policy that is enforced. If you do not notify Talking Heads Counselling of your cancellation by 9am on the day of your appointment this will be considered a late cancellation. If you do not arrive within 15 mins of your scheduled booking this will be considered a No-Show. In both instances full payment will be automatically processed via Halaxy.
If you need to cancel your booking please email info@talkingheadscounselling.com.au
It is a client’s responsibility to ensure they are providing Talking Heads Counselling with the correct information when making a booking and in sessions.
Medicare & Private Health Insurance
Talking Heads Counselling does not offer Medicare rebates, but our fees are in line with, or less than, the gap payable at providers who offer Medicare rebates. Private health rebates are available for participating funds; BUPA, Phoenix Health, Police Health, Emergency Services Health and St Luke's Health. It is the responsibility of each client to check whether they have the appropriate coverage to claim counselling sessions via their health fund.
Consent
If you are under the age of 16 your parents/guardian will need to sign a consent form on your behalf. If you are over the age of 16 you are considered a mature minor and can sign the consent form independently. It's important you know your rights as a client and my responsibilities as a Counsellor. Health professionals are legally required to keep what you say private unless this puts you or someone else at risk, or if obligated by law. The age by which you have automatic medical/confidentiality rights is 16 and over in South Australia. If you are under the age of 16 your counselling sessions will still remain confidential except for the reasons outlined above.
NDIS Clients
Talking Heads Counselling can offer self managed and plan managed NDIS clients counselling services. Please email us at info@talkingheadscounselling.com.au for a discussion about the service (in-school or in-clinic). All approved NDIS clients must have a service agreement in place with Talking Heads Counselling regarding payment and scheduling of the service. Talking Heads Counselling charges a half hourly/hourly rate for NDIS report writing. Payment of NDIS services can be made after each appointment and the Plan Manager or nominated person/s will be invoiced.